Get Connected | Contact Us

Holiday Travel Trends

by Lux Joseph 25. October 2013

The holiday season is just around the corner. Thanksgiving is considered one of the busiest times to travel and that only means an increase in business at Commercial Medical Escorts. According to the US Department of Transportation Bureau of Transportation Statistics, during the 6-day Thanksgiving travel period, the number of long-distance trips (to and from a ­destination 50 miles or more away) increases by 54 percent, and during the Christmas/New Year’s Holiday period the number rises by 23 percent, compared to the average number for the remainder of the year. CME’s business is focused around individuals who fall ill or injured while they are traveling around the world. It appears like this year will be no different than previous years in terms of business, but the airlines show ticket costs to be on the rise.

Airlines Reporting Corp (ARC) has reported that airline ticket prices have increased 9.4% from last year for flights to the US and Caribbean during Thanksgiving week. Sales for tickets at Christmas time have also increased 7.3%. It appears that each and every year costs are continuing to increase. These numbers only represent an increase in the base fare. That doesn’t take into consideration the fees and taxes that have increase over the year as well. These increased fares are representation of airline consolidation and decreased airline routes; two efforts made by airlines to reduce costs and be more effective players in the travel industry. Their goal is to fill the plane, and that is what they are doing. Years ago you would get onto the plane and once the boarding door closed you would have the opportunity to move around, stretch out, or be fortunate to have a row to yourself. Today that is rare. You are more likely to hear an announcement from the agent at the gate looking for volunteers to take an alternate flight because the current one is overbooked. When looking to purchase your travel arrangements it helps to do so early and do your research.

The holiday season is a critical time period for airlines to make up for lost revenue in the fall/winter.  Holidays are guaranteed travel because it is a time when families want to be close to relatives and friends. Choosing the right days for travel can present cost savings. For instance, in a recent study completed by CheapAir returning on Saturday as opposed to Sunday will yield a 10% savings. When it comes to moving patients during the holidays we are faced with very limited availability and high costs. Almost every year CME will have a request to move a patient on the Wednesday prior or Thanksgiving Day. As with most of our requests, they typically come in within 24-48 hours of an anticipated repatriation. As I am sure you can imagine, availability on the airlines is very limited and the tickets have a high price point. Being home for the holidays with your family is priceless and each year we look forward to being able to do the impossible to make that happen for those passengers requiring a medical escort.

 When traveling during Christmas and Thanksgiving it is a smart idea to make your travel arrangements in advance. Years ago booking at the last minute sometimes offered cost savings due to airlines wanting to fill their last seats available. Today that is no longer the case. Almost every flight is full and when the flights are full that typically means the fare is higher. Flexibility to change your flight is usually nonexistent and if you miss a connection it may mean spending the night in an airport. Booking your flight early will always be a positive choice.  Things to consider when booking your holiday travel include: 

·         Connections: Look at your connection times carefully. You should build sufficient time in for delays, weather, and getting to your connecting gate. The 40 minute connect

·         Be Early: It is important for you to arrive extra early at the airport during busy travel times. Busy travel times mean increased security lines, full parking lots, increased check in times, and additional luggage being checked. 

·         Airport Selection: Understanding the airport you are arriving into is critical. In Boca Raton, FL we have three airports to our disposal: West Palm Beach, Fort Lauderdale, and Miami. Looking into all airports can offer cost savings and during travel season smaller airports may be less hectic.

 

Commercial Medical Escorts is wishing you safe travels this upcoming holiday season. Should you fall ill or injured and need a medical escort to take you home, we will be readily available and hopefully can get you home to enjoy the holiday with your family and friends.

CME Welcomes Ingrid Beverly to the Team

by Lux Joseph 18. October 2013
 
 
At Commercial Medical Escorts we take pride in delivering only the highest level of patient care and customer service. This is done by having a strong clinical team as well as a strong operations team. Our headquarters in based in Boca Raton, FL and recently CME has welcomed a new employee to the team.  Building a strong team within the office is to ensure our clients receive only the best service.
Ingrid Beverly, originally from Freeport, Bahamas joins Commercial Medical Escorts with over 20 years of customer relations and management experience. Her background and experience in customer service represents the level that CME is looking for. Ingrid’s past experience consisted of helping lead families all over the world to financial freedom in addition to training and team building within the organization. She will join CME as the newest Logistics Coordinator. Director of Operations commented in saying, “Ingrid’s skill set and personality were exactly what CME was looking for. We look forward to her positive contributions to the business.”
Ingrid was looking for another opportunity in which she would be able to help families all over the world. Ingrid says that, “Being introduced to a business in which I will be able to help families with their medical needs will be rewarding.” CME’s medical and operations team look forward to helping families each and every day. Our nurses have stated that the expressions on the patient’s face when the nurse walks into the room are a sign a relief and joy. Everyone is passionate about helping others at CME and it is something we look for when selecting the right individuals to join our team.
Ingrid’s love of her life is two years old and a burst of energy. When she is not working she enjoys spending time with her husband and her son. She enjoys cooking up a good meal and also getting pampered when she can find the time. CME is pleased to have her on their team and look forward to the long relationship.
 

Disney World Implements a New Disability Policy

by Lux Joseph 11. October 2013

On a daily basis, CME is working with individuals with disabilities. Those individuals who have special needs and disabilities require special assistance from our team and we focus on delivering individualized quality service to meet those needs. As we have mentioned before, every traveler has different needs and we tailor each of our transports ensure their travel home is comfortable. Breaking news from the Walt Disney World Company this week was presented to those travelers with disabilities about a policy change at their theme parks and how those travelers will be affected in their upcoming visits.

Obviously this policy does not affect Commercial Medical Escorts, Inc. when we are transporting patients around the world, but I think it is important to recognize policies that are affecting the population that we assist each and every day. On Wednesday, Disney introduced a new policy for those travelers with disabilities to reduce the number of people that have been abusing the policy. Over the years numerous guests to the resort have hired tour guides that are disabled to go to the front of the line of every ride attraction. For those individuals with a disability, this seems reasonable and appropriate, but when people start faking a disability, utilizing crutches or other disability tools, or hiring a disabled tour guide to zip to the front of every line the policy gets abused. That is exactly what happened and Disney World is taking action and taking a firm position to address the situation.

It is a sad and disappointing situation for those travelers with true disabilities however, the Disney World Company believe they are effectively finding a solution. With any change to policies and procedures there will always be someone who is not satisfied with the result, but it is important for the resort to look at different perspectives and find the best system to assist the travelers with special needs. It may appear that the disabled travelers are being punished for actions completed by those who exploited the program, but at this time the program has only been in place for three days and I believe improvements will continue to take place with this program.

The new system is similar to the Fast Pass program that is currently in place for guests to return to an attraction ride at a later designated time to reduce the wait time in long lines. The new Disability Access Card will act similar to that program.  The Walt Disney World website outlines the program as the following:

The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service. (www.disneypakrs.disney.go.com)

Everyone has their opinion about the program but the purpose of the program is to eliminate the abuse that the system has had over the years. Disney takes pride in ensuring that each guest is treated as an individual and providing assistance to those travelers with disabilities will always be a focus of the program. Each and every case will be handled by Disney on a case by case basis.

Commercial Medical Escorts takes the time to ensure our travelers with disabilities have a positive experience on their way home with our medical escort. From airline tickets, airport accommodations, ground transportation, and helping the patient get settled into their home/residence, CME takes time to make sure our patients have everything they need to travel comfortably.

Our in-house travel department has travel professionals who are accessible travel advocates certified by Special Needs Group www.specialneedsgroup.com, the leading global provider of special needs equipment for the travel industry. These individuals have unique, specialized knowledge about how to help individuals with disabilities enjoy a wonderful, hassle-free and memorable trip. By having our travel department specialized in this area, we can ensure our patients and clients, that we are doing everything possible to provide the highest level of patient care.

 


© Commercial Medical Escorts. Optimized website design by MoreVisibility.