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Meet Tracie

by Lux Joseph 28. February 2014

One of the facinating things about Commercial Medical Escorts is that our medical escorts are very unique and special. We take pride in demonstrating our high level service through the hard work of our medical escorts. Tracie is an example of one of these unique individual's. She strives to go above and beyond not only in her day to day functions as an ER nurse, but in each and every transport mission she accomplishes. Today you will have the opportunity to learn more about Tracie and what makes her a special part of our team.

What is the most enjoyable part of your job? 

Tracie believes the most enjoyable part of my job is the smile on my patient's face when I get them home. Being in a country with a medical condition that is unfamiliar is very difficult for patients. The moment they see the medical escort arrive, you see a sigh of relief on their face. The moment you are ready to leave the patient after you have transferred care, that sigh of relief expression is transformed to a smile.   

Where did you gain your experience and knowledge in the field of nursing? 

Tracie gained my experience and knowledge from being a Certified ER/Trauma nurse. All medical escorts are required to have a minimum of three to five years of critical care experience in an ER, ICU/CCU. On a daily basis when Tracie is not flying she is assisting patients in an ER.  

What has been your most interesting transport? Why is that? 

Tracie's most interesting transport was when she transported a patient from Germany to DC on a commercial airline stretcher. The patient had multiple broken bones and a pneumothorax.  It was interesting because she was the first patient I transported via an airline stretcher so I gained a lot of valuable experience from that trip. Commercial Medical Escorts provides a cost-effective alternative to air ambulance. If a patient requires to be laying down at all times throughout a flight, commercial stretcher may be an option to bring the patient safely back home.

What areas of expertise do you have experience in? 

Tracie has experience in all areas of Trauma nursing.

When you are not flying what do you do? 

When Tracie is not flying she also works in the ER of a level one Trauma center in South Florida. She also enjoys going to the the beach with my family and friends.

  

What would you tell future clients of CME? 

Tracie states that "CME is a company with the upmost professionalism and respect for their clients.  They go above and beyond to make sure their clients get home safely."

Please describe a difficult trip and the outcome of it. 

Tracie describes in detail one of her transports that face numerous challenges many that were out of her control.  Tracie thinks outside of the box when it comes to patient care and delivering the highest value to her patients. "One of my most difficult trips was when I was transporting a patient from Cusco to San Francisco.  Due to a cancelled flight we missed our connection in Lima and that was the only flight of the day going to San Francisco.  The airline told us that it might be days before we got a flight out.  My patient was extremely nervous and upset.  While trying to reassure and calm her down, I had to deal with a difficult airline staff who seemingly was not doing everything they could to help us.  I had to basically pull out my laptop in the airport and present the airline reps with alternate routes that we could take to get home.  After an hour at the ticket counter, I was finally able to find her a way home. 

At CME, we are proud to have Tracie as part of our team. She represents an individual who shines among her peers and is a spark plug of energy and enthusiasm.

 

 

Jetblue to Introduce Lie Flat Seats and Suites on Transcontinental Flights in 2014

by Lux Joseph 23. August 2013
When transporting patients around the world, we are continuously awaiting to see new routings, products, and classes of services provided by the airlines and their partners. Each and every patient has separate criteria for transport and depending on the needs of the patient we need to align the best routing available. We transport our patients in a business class/first class seats, but even when you look at premium classes of service there are different products. Some of these products and enhancements that we are particularly interested in include lie flat seating, angled lie flat, plane seating configuration, and direct routing availability. We are pleased to find out that JetBlue will be introducing lie flat seating in 2014 on their transcontinental flight on some of their most popular routings.
 
Currently some airlines that offer this product include Delta, American, and United. However, we are hoping that JetBlue entering into this market will introduce lower fares and more availability for this premium product. There are many patients that need to be transferred within the United States via air ambulance. However, many of these patients could be a candidate for a commercial stretcher service. Unfortunately no domestic airlines currently offer stretcher service, but these newly added premium products can offer an alternative for a patient who needs to lie flat during transport. To qualify for this the patient has to be able to sit up for takeoff and landing, but they will be able to remain in a stretcher position (lie flat) for the duration of the long haul flight across the United States. When our operations department is working with our travel department to secure the best routing for a patient availability of this product is currently limited and sells out very quickly. With Jetblue introducing this in the second quarter of 2014 we are looking forward to being able to provide additional options for our clients.
 
Jetblue is recognized across the travel industry as low cost American carrier. Other lost cost carriers include Southwest and Air Tran. What sets Jet Blue apart from the other lost cost carriers and the big players in the airline market are that it continues to conquer in areas of efficiency, customer satisfaction, and innovation. Many may view JetBlue as a carrier that is late to introducing this product, but when Jetblue delivers a product they make sure their product is top quality. Jetblue buys only new planes which tend to need less maintenance. This new product will be on the new Airbus A321. We can anticipate it starting with their nonstop routing from New York to Los Angeles and New York to San Francisco. Jetblue will also be the one and only airline to offer individualized suites within their premium class of service. Jetblue states the configuration will be:
“The new lie-flat seat, created in a partnership with Northern Ireland-based Thompson Aero Seating, will be displayed in a unique 2-1 configuration. Rows 1, 3 and 5 will offer 2-by-2 seating, and rows 2 and 4 will offer private suites, with one seat on each side of the aisle.”
 
 
CME is looking forward to the additional service that JetBlue will be offering to travelers in 2014. This will increase the options for medical escorts. A patient traveling from overseas connecting through New York will be able to continue onto LAX or SFO with the same lie flat service and potentially at a lower fare than the competitors are currently offering.
 

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