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Meet Penelope

by Lux Joseph 7. June 2014

Commercial Medical Escorts is fortunate to have one of best nurses based here locally in South Florida. This clinician comes to CME with a wide range of experience and knowledge about nursing and medical escorts. Our Director of Operations says, “Penni is one of kind. She is committed to providing compassionate, quality care with each and every patient she transports back home. The feedback we receive from patients and clients is always positive and uplifting.” Today you can learn more about Penelope.

 What is your most enjoyable part of this job?

The most enjoyable part of this job is being able to travel, meet a variety of clients and still be a nurse and take care of a client who needs my skills and experience.

 Where did you gain your experience and knowledge in the field of nursing? What area's of expertise do you have experience in?

I have been a nurse for 30 years. During those thirty years most of my time was in an Emergency room and Trauma Center. I am originally from Maryland and obtained my nursing license there. I have also done Recovery Room, Pediatrics, Orthopedics and Forensic Investigating for the State of Maryland. My husband and I moved to Florida in 1998.

 When you are not flying what do you do?

When I am not flying, I work full time at St. Mary's Hospital in the Trauma Resus Unit. And when I'm not there, I do love to go out and play golf with friends.

 What has been your most interesting transport? Why is that? 

My most interesting transport was bringing a client back from Rome. I was lucky in the fact that I had a few hours and got to see a few of the historic areas of Rome. My client and his companion were a great help in giving me directions to get around on the train system. On the flight back, I was able to assist another passenger on Air Italia. The flight crew had paged for any medical personnel for assistance. They knew I was there but they didn't want to bother me. I let them know that I was willing to help. As I watched "3 Doctors" take care of this passenger, I went and offered my assistance, as it was obvious to me that they were having some problems. They were most grateful that I came and gave them some help. The passenger did fine in the end. However, it turns out that the 3 Doctors were dentists en route to a convention in Ft. Lauderdale!! The moral being, find out what kind of Dr. is answering the call!

 What would you tell future clients of CME?

If you, as a future client, need additional help either with medical needs or companion needs, CME uses only well-qualified and experienced medical personnel. We love what we do!!

Meet Tracie

by Lux Joseph 28. February 2014

One of the facinating things about Commercial Medical Escorts is that our medical escorts are very unique and special. We take pride in demonstrating our high level service through the hard work of our medical escorts. Tracie is an example of one of these unique individual's. She strives to go above and beyond not only in her day to day functions as an ER nurse, but in each and every transport mission she accomplishes. Today you will have the opportunity to learn more about Tracie and what makes her a special part of our team.

What is the most enjoyable part of your job? 

Tracie believes the most enjoyable part of my job is the smile on my patient's face when I get them home. Being in a country with a medical condition that is unfamiliar is very difficult for patients. The moment they see the medical escort arrive, you see a sigh of relief on their face. The moment you are ready to leave the patient after you have transferred care, that sigh of relief expression is transformed to a smile.   

Where did you gain your experience and knowledge in the field of nursing? 

Tracie gained my experience and knowledge from being a Certified ER/Trauma nurse. All medical escorts are required to have a minimum of three to five years of critical care experience in an ER, ICU/CCU. On a daily basis when Tracie is not flying she is assisting patients in an ER.  

What has been your most interesting transport? Why is that? 

Tracie's most interesting transport was when she transported a patient from Germany to DC on a commercial airline stretcher. The patient had multiple broken bones and a pneumothorax.  It was interesting because she was the first patient I transported via an airline stretcher so I gained a lot of valuable experience from that trip. Commercial Medical Escorts provides a cost-effective alternative to air ambulance. If a patient requires to be laying down at all times throughout a flight, commercial stretcher may be an option to bring the patient safely back home.

What areas of expertise do you have experience in? 

Tracie has experience in all areas of Trauma nursing.

When you are not flying what do you do? 

When Tracie is not flying she also works in the ER of a level one Trauma center in South Florida. She also enjoys going to the the beach with my family and friends.

  

What would you tell future clients of CME? 

Tracie states that "CME is a company with the upmost professionalism and respect for their clients.  They go above and beyond to make sure their clients get home safely."

Please describe a difficult trip and the outcome of it. 

Tracie describes in detail one of her transports that face numerous challenges many that were out of her control.  Tracie thinks outside of the box when it comes to patient care and delivering the highest value to her patients. "One of my most difficult trips was when I was transporting a patient from Cusco to San Francisco.  Due to a cancelled flight we missed our connection in Lima and that was the only flight of the day going to San Francisco.  The airline told us that it might be days before we got a flight out.  My patient was extremely nervous and upset.  While trying to reassure and calm her down, I had to deal with a difficult airline staff who seemingly was not doing everything they could to help us.  I had to basically pull out my laptop in the airport and present the airline reps with alternate routes that we could take to get home.  After an hour at the ticket counter, I was finally able to find her a way home. 

At CME, we are proud to have Tracie as part of our team. She represents an individual who shines among her peers and is a spark plug of energy and enthusiasm.

 

 


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