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Meet Patrick

by Lux Joseph 10. February 2015

When you are ready to be transferred back home, Patrick is ready to take you. Based in South Florida, Patrick joined CME with a wealth of knowledge and experience in emergency care for patients. We are fortunate to have him on our clinical team and wanted to give you the chance to know a little more about him today.

What is the most enjoyable part of this job: There is no place like home. When someone is sick or injured far from home the process of healing is compounded. The overwhelming joy these folks experience when they finally get home is the best reward. I've never experienced such sincere, heart felt gratitude as I have from these troubled travelers and their families, it can get pretty emotional.  

Where did you gain your experience and knowledge in the field of nursing: I've been a nurse for over 1/3 of a century. My background is ER and ICU. I've worked in major teaching hospitals like the trauma ER at The University of Pennsylvania and The National Naval Medical Center in Bethesda. I've also worked in small rural hospitals and did international relief work.  I've worked in large for profit facilities as well as local nonprofit and government hospitals. I've also had the good fortune to live and work in Thailand for 5 years, where I met my amazing wife. These varied experiences help me to adapt to most situations. 

What has been your most interesting transport? Why is that: All of my transports are interesting, each one with unique challenges. The most interesting was probably transporting a woman home who took ill while on a family cruise. She was facing a terminal illness and knew her time was short. She became very talkative during our trip and told me about her life, a very interesting story involving multiple continents, the golden age of Hollywood and how proud she was of her very talented children. She didn’t say but it was my belief she may have told me things she had never told anyone else, even her family. Her family contacted me just a few days after I got her home to tell me she passed away at home with her children at her side. It was what she had wanted and I was happy to have helped. 

What areas of expertise do you have experience in? Most of my experience is in the ER large and small. I have also worked in ICU, surgical ICU and CVICU.  

When you are not flying what do you do? I live in south Florida with my wife Pim. We like to ride bikes, explore the many waterways on our stand-up paddle boards and walk on the beach. We also travel yearly to visit with our extended family in Thailand. We always get travel insurance. 

What would you tell future clients of CME? First and foremost, get travel insurance. I've seen it work so well over and over again. Pay attention to local conditions and remain situational aware. Make copies of all of your travel documents and e-mail them to yourself. Most importantly have fun, put down your phones and tablets and enjoy yourself. If trouble comes, we'll come and get you. 

 Please describe a difficult trip and the outcome:  I performed an around the world transport. Miami, JFK, Istanbul, Toulouse, Frankfort, Seoul, Brisbane, LAX, Miami. 52 hours in the air over 6 days. Lay overs in airport infirmaries in Germany and Korea. 6 different lift trucks plane/deplane processes. The client had suffered multiple traumas, was on a stretcher, and required constant care. All transitions went without a hitch, the ground personnel where very helpful, the cabin crews on the different carriers were great. His family was very appreciative. “We were so afraid he would never get home again.” The client had a long recovery ahead of him but he was home with family and friends. It was a great experience.

 

 

 

Meet Tracie

by Lux Joseph 28. February 2014

One of the facinating things about Commercial Medical Escorts is that our medical escorts are very unique and special. We take pride in demonstrating our high level service through the hard work of our medical escorts. Tracie is an example of one of these unique individual's. She strives to go above and beyond not only in her day to day functions as an ER nurse, but in each and every transport mission she accomplishes. Today you will have the opportunity to learn more about Tracie and what makes her a special part of our team.

What is the most enjoyable part of your job? 

Tracie believes the most enjoyable part of my job is the smile on my patient's face when I get them home. Being in a country with a medical condition that is unfamiliar is very difficult for patients. The moment they see the medical escort arrive, you see a sigh of relief on their face. The moment you are ready to leave the patient after you have transferred care, that sigh of relief expression is transformed to a smile.   

Where did you gain your experience and knowledge in the field of nursing? 

Tracie gained my experience and knowledge from being a Certified ER/Trauma nurse. All medical escorts are required to have a minimum of three to five years of critical care experience in an ER, ICU/CCU. On a daily basis when Tracie is not flying she is assisting patients in an ER.  

What has been your most interesting transport? Why is that? 

Tracie's most interesting transport was when she transported a patient from Germany to DC on a commercial airline stretcher. The patient had multiple broken bones and a pneumothorax.  It was interesting because she was the first patient I transported via an airline stretcher so I gained a lot of valuable experience from that trip. Commercial Medical Escorts provides a cost-effective alternative to air ambulance. If a patient requires to be laying down at all times throughout a flight, commercial stretcher may be an option to bring the patient safely back home.

What areas of expertise do you have experience in? 

Tracie has experience in all areas of Trauma nursing.

When you are not flying what do you do? 

When Tracie is not flying she also works in the ER of a level one Trauma center in South Florida. She also enjoys going to the the beach with my family and friends.

  

What would you tell future clients of CME? 

Tracie states that "CME is a company with the upmost professionalism and respect for their clients.  They go above and beyond to make sure their clients get home safely."

Please describe a difficult trip and the outcome of it. 

Tracie describes in detail one of her transports that face numerous challenges many that were out of her control.  Tracie thinks outside of the box when it comes to patient care and delivering the highest value to her patients. "One of my most difficult trips was when I was transporting a patient from Cusco to San Francisco.  Due to a cancelled flight we missed our connection in Lima and that was the only flight of the day going to San Francisco.  The airline told us that it might be days before we got a flight out.  My patient was extremely nervous and upset.  While trying to reassure and calm her down, I had to deal with a difficult airline staff who seemingly was not doing everything they could to help us.  I had to basically pull out my laptop in the airport and present the airline reps with alternate routes that we could take to get home.  After an hour at the ticket counter, I was finally able to find her a way home. 

At CME, we are proud to have Tracie as part of our team. She represents an individual who shines among her peers and is a spark plug of energy and enthusiasm.

 

 

Meet Ed from Our Team

by Lux Joseph 3. January 2014
 
 
 
Today we get an inside look into one of our top clinicians on staff and why they do what they do. Ed is one of our Nationally Registered Paramedics based out of Phoenix, AZ. His willingness to help others is apparent in his demeanor and presentation with each patient transport. Below you will learn more about Ed and what drives him to excel in the area of aeromedical transport.
 
Most enjoyable part of this job: I enjoy meeting people from all over the world. It is not under the best circumstances for the patient, but I am able to help them arrive safety to their destination. Many of the patients I meet like to keep in touch after the trip.
 
Where did you gain your experience and knowledge: I became an emergency medical technician in the early 90s in eastern Iowa. I served on a volunteer fire department in my community. Wanting to give a higher level of care to my patients, I attained my paramedic certification in 1994. In 2001, I moved to Arizona to become a flight paramedic in both helicopters and airplanes. Working with a nurse-partner, we transported not only 911 emergency patients, but also critical care patients between hospitals. I gained a great deal of valuable experience working directly with these highly trained nurses.
 
What has been your most interesting transport and why: My most interesting transport so far was accompanying a patient to his Native Alaskan fishing village with a population of 800. We flew a commercial airline to Anchorage. After arriving in Anchorage, the weather became too bad for our charter flight to take us on to the village. We overnighted at a hotel. The next day, with clear skies, we flew in an 8-seat, piston engine airplane over snow-covered mountains. This flight was an unforgettable experience with its beautiful views. Upon arriving in the small village, I was greeted with warmth and hospitality by the patient's family. This made the trip forever memorable. I have also enjoyed working with MD Liron transporting a patient from Nairobi, Kenya, to Philadelphia, PA, USA and also RN Isabel from Frankfurt, Germany, to Los Angeles, CA, USA.
 
What areas of expertise do you have experience in: Being a former pre-hospital emergency provider, you need to help every range of patient: from newborn to geriatric, trauma to medical, and also behavioral while providing care in varied circumstances. This has helped me to be a more "adaptable" provider.
 
When you are not flying what do you do: My wife and I enjoy running and cycling. This past summer, we completed 3 half marathons. We also enjoy traveling together especially when we can experience public transport rather than renting a car.
 
What would you tell future clients of CME: I would like future clients of CME to know that CME is very dedicated to helping the patient and family arrive safely at their destination. CME is very organized with attention to the many details required for this type of transport. This makes it possible for me to concentrate my time and energy to the client. When a change is needed during a transport due to weather delays or other circumstances, the staff at CME is quick and effective to keep the transport safe and comfortable. CME is the most professional medical transport company I have worked with in my twenty plus years.
 
Please describe a difficult trip and the outcome of it: I have not really had a difficult flight with CME because everything is so well planned by the dispatch personnel. In general, I think language can be a barrier that can make a transport more difficult, but certainly not impossible. Being able to speak the same language as a patient, or the countries involved, is helpful, but using "sign" language, drawings, and Google translate have been helpful to make the transport easier.
 
Ed, like many of our medical escorts, is always going above and beyond the call of duty. Our expectations at CME are set high, and the medical escorts always strive to surpass them. On a recent transport that Ed completed with another CME medical escort their words to the management team were, “I am so proud of Ed.  CME should be honored to have such a great sympathetic, loving, professional, knowledgeable, caring, concerned, and loyal person working for you”. CME strategic hiring practices enable CME to deliver only the highest level of patient care. It is quite possible that Ed could be the one brining you home if you hire Commercial Medical Escorts and if so, you will see his professionalism and dedication to patient care shine.
 


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