Questions? We've got answers
Common questions about medical escort, repatriation, and how we work. Still unsure? Our coordination team is happy to help — call +1 561-451-8063.
What is a commercial medical escort?
A commercial medical escort is a qualified clinician — a flight nurse, physician, or critical-care paramedic — who travels with a patient on a regular scheduled airline. The escort manages medications, oxygen, monitoring, and comfort throughout the journey, providing one-on-one care from the departure hospital all the way to the destination.
How is a medical escort different from an air ambulance?
An air ambulance is a private aircraft configured as a flying ICU — essential for critically unstable patients, but very expensive. A medical escort uses scheduled commercial flights and is appropriate when the patient is stable enough to fly that way. For the right patient, it delivers comparable clinical safety at a fraction of the cost.
How much does a medical escort cost?
Cost depends on the patient's condition, the route, the level of escort required, and the airline itinerary. In most cases it's dramatically less than an air ambulance. Tell us the situation and we'll provide a clear, transparent quote.
Do you work with travel insurance and assistance companies?
Yes — extensively. We've been active members of the leading travel-insurance associations (USTIA and THIA) since 2010 and routinely coordinate directly with insurers, underwriters, and assistance companies to manage and document cases.
What accreditations do you hold?
We are accredited by both CAMTS and EURAMI — in 2019 we became the first medical escort company to be dual-accredited by EURAMI in both the US and Europe. We also hold active USTIA and THIA memberships, with board representation in the US travel-insurance association.
Where do you operate?
Worldwide. We're based in Pompano Beach, Florida, and coordinate medical escort and repatriation cases anywhere commercial airlines fly — across borders, languages, and time zones.
Who are your escorts?
Our clinical team includes flight physicians with decades of emergency-medicine experience, flight nurses from cardiac ICU, trauma, and stroke backgrounds, and critical-care paramedics with extensive aeromedical experience.
Can the escort manage oxygen and medications in flight?
Yes. Our escorts coordinate airline medical clearance (MEDIF), arrange in-flight oxygen where needed, and manage the patient's medications and monitoring throughout the trip.
How quickly can you arrange a case?
Our coordination team is reachable around the clock and we begin working a case as soon as you reach out. Timing then depends on the patient's clinical readiness, airline availability, and any clearances required — we'll give you a realistic timeline up front.
Still have questions?
Call our coordination team and we'll walk you through everything — no obligation.
